Track Orders

📦 TRACK YOUR ORDER

Your order is on its way. Tracking details are sent within 24 business hours of your order being dispatched.

🔍 Where to Find Your Tracking

Once your order ships, you'll receive tracking information in three places:

📧 Email
A shipping confirmation with tracking link is sent to the email you used at checkout.

📱 WhatsApp
A tracking update is also sent to your WhatsApp number via Shipmozo.

🛍️ Your Account
You can also view tracking directly in your Shopify account under Order History.

⏱️ Tracking Timeline

  • Order placed → dispatched within 2 business days

  • Tracking sent within 24 business hours of dispatch

  • Delivered within 7-9 business days on average

  • Delays in transit can happen — tracking shows the latest update

🚚 How to Track

  1. Wait for the tracking update — arrives within 24 business hours of dispatch

  2. Find the link — check your email or WhatsApp for the Shipmozo notification

  3. Click the link — opens the live tracking page for your shipment

  4. Check the status — real-time updates as your parcel moves

📍 Not Received a Tracking Update?

If it's been more than 24 business hours since dispatch and you haven't received tracking:

  1. Check your spam/junk folder for the email

  2. Confirm your WhatsApp number at checkout was correct

  3. Still nothing? Email us at support@lilaclove.in with your Order ID